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flyers waking up in places they do not want to be. they are grounded. not by weather, but technology. the third largest airline still is not back on schedule this morning after a massive computer crash left thousands of passengers stranded. >> systems are down. i tried to check in online. the app isn't working. >> very frustrating. upsetting. not happy at all. >> reporter: the crash in computer system meant every ticket agent and gate agent saw their screens go dark. the same at the airline's operations center. no way to track bags, update schedules or flight plans. american had no choice. it stopped everything, grounding every plane. they were parked in chicago, miami and dallas. >> there's nothing you can do. you just have to stand in line and hope you can get on your flight. >> reporter: the cancellations started cascading before the day was over. nearly 800 flights never happened. embarrassed the ceo took to youtube to explain. >> unfortunately, in this case we had a software issue that impacted both our primary and backup systems. >> reporter: so all the airline could do was apo
near the boston harbor, the so called operational technology division. this is where the evidence is brought for examination and where agents can use special facial recognition software to turn faces into names. >> there is software that allows for facial recognition, even at a distance. it's not 100%, but even a 70 or 80% correlation would narrow down the number of people that the fbi has to go after. >> reporter: the agents are also processing some 290 pieces of evidence recovered from the crime scene including wire with a manufacturers name still visible, tiny circuit boards, small nails apparently meant as snap medical and the twisted remains of the pressure cooker used to how's the bomb. any fingerprints are crucial to the trial. >> it's extremely important to match the bomb to the bad guy. >> reporter: there maybe as many as a thousand police and federal agents assigned to this case. while there's no arrest there's a great sense of confidence that they've come a long way this three days. >> there was so much confusion yesterday, actual reports of an arrest in some news outle
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